My 2000 Safari Trek had developed an inside seal problem with 4 of the double pane, insulated glass windows. The coach manufacturer, Monaco, intermediated with the window manufacturer, SE-GI and they agreed to ship me four replacement windows, however, I would have to pay for shipping and installation charges.
Monaco Coach recommended one shop in Atlantic Highlands, NJ that had experience with the window replacement. I felt that another estimate would be prudent, so I contacted Camping World in Swedesboro, NJ. Although, they didn't do that kind of repair, they recommended Bellmawr Collision.
I made an appointment to drive over and meet Bruce for an estimate. I was impressed with the size of their shop and noticed that they not only were repairing cars, but also school buses, fire engines and other RV's.
I had my windows shipped directly to Bellmawr Collision. When they arrived, Bruce called and scheduled a date for the work to be done. I asked that he contact Monaco's technical support if he ran into any problems. He called me to let me know that he was having Monaco ship him new rubber weather stripping since the product sent with the windows was not the right size. When the job was done, parts of the coach inside trim and furniture that I had removed were reinstalled for me without extra charge. After seeing the inside of the coach disassembled and now put back together, it's hard to believe it had been apart at all. They were meticulous and clean workers.
My cost was exactly what was written on the estimate, not a penny more, even though Bruce had said, right up front, that the bill could run higher by a few hundred dollars if the window installation proved more difficult than he estimated.
This is a letter of recommendation from a very satisfied customer.
Thank you Bellmawr Collision.
Kenneth & Sandra, Sewell, NJ